TPS - Telephone Preference Service TPS - Telephone Preference Service
Telephone Preference Service
The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing calls.
Cymraeg

Nuisance, Abusive And Other Calls

Our remit covers live unsolicited sales or marketing calls. We can only deal with complaints regarding these types of call.

Registration with the TPS won’t reduce other types of calls you receive, such as nuisance or abusive calls; nor can we investigate them.

Most telephone service providers have a nuisance calls complaints team. Please report such calls to them and/or the police if necessary.

Abandoned and Silent Calls

The majority of abandoned or silent calls are caused by call centres using automated calling systems (ACS), such as predictive diallers, which generate more calls than agents can handle.

Abandoned call: If you answer but no agent is available, the system is required to play a message identifying the company calling and include a number you can use to decline further calls.

Silent call: Sometimes, the system may accidentally disconnect a call without playing the message. These calls can be alarming, particularly for vulnerable people and especially when several consecutive silent calls can be received.

You should report silent and abandoned calls to the Ofcom:

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Tel: 020 7981 3000

Recorded/Automated Messages

If you’re receiving recorded messages without giving permission, and can identify the organisation involved, you can complain directly to the Information Commissioner's Office.

Information commissioner’s office
Wycliffe house
Water lane
Wilmslow
Cheshire
Sk9 5af
 
Tel: 0303 123 1113
Email: mail@ico.org.uk
Web: https://ico.org.uk/concerns/marketing/

Market Research

The TPS reduces live sales and direct marketing calls, and is not intended to stop calls from research organisations. If you believe the call was sales or marketing activity posing as market research, log your complaint with us instead. To stop them, you’ll need to contact the company calling, or simply tell them during the initial conversation not to call again. Organisations are obliged to comply with your request. If they don’t, contact the Market Research Society for guidance:

Market Research Society
15 Northburgh Street
London
EC1V 0JR

Tel: 020 7490 4911
Fax: 020 7490 0608
Web: www.mrs.org.uk

If you believe the call was sales or marketing activity posing as market research, log your complaint with us instead.

Overseas Calls

Companies calling the UK from overseas, and those calling on behalf of UK-based businesses, must comply with UK regulations and screen their call lists against TPS.

If you have received a live unsolicited direct marketing call from an overseas company that you can identify, please log a complaint with us.

Debt Collection

Debt collectors aren’t obliged to screen their data against the TPS as their calls don’t relate to sales or marketing.

If the caller asks for someone you don’t know, please advise them, and ask them to remove your number from their records. If calls continue, contact the Information Commissioner's Office for any available guidance from data protection prospective.

Tel: 0303 123 1113
Web: https://ico.org.uk/concerns/marketing/

SMS Text Message

SMS messages should only be sent with the prior consent of the recipient. If you receive an unsolicited SMS message you can report this to the Information Commissioners Office or you can forward the message directly to the short code 7726

Tel: 0303 123 1113
Web: https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/

Text Alerts

It is our understanding that SMS text alert is a service which operates when a text message is sent to a landline. If the landline it is being sent to does not have the facility to display the message in a text format, it appears that the service will make a number of attempts to deliver the message to you via a voice message.

In light of the above information we would recommend that you contact your telephone provider’s customer service team directly.

They should be able to advise you in more detail about how their text service operates and how you can prevent future messages being received in this way.

Scams

TPS only deals with live unsolicited direct marketing calls. Scam calls fall outside our remit.

Please report scam calls to Action Fraud:

Tel: 0300 123 2040
Website https://www.actionfraud.police.uk/

Fee Charging Suppression Services

Our services are free, and are the official opt-out registers for reducing the receipt of live unsolicited sales and marketing calls.

We will never contact you asking for payment. You may receive calls from various organisations claiming to be the TPS or BT, asking for a fee to register or renew an expired or soon-to-expire TPS registration.

The important thing to remember is that we never ask for payment. Do not provide your bank or credit card details to anyone who calls you.

There are various organisations offering to stop unsolicited calls. The TPS isn’t associated with any of them. They may be commercial companies offering services for a fee. Some may be fraudulent. With this I would then encourage you to report this to action fraud via: http://www.actionfraud.police.uk/

Reverse Call

A reverse call request is not a live unsolicited sales or marketing call, but an operator assistance-formatted service. It allows a person to make a phone call to someone who will pick up the cost of that call.

Reverse calls do not fall under the section of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the TPS and CTPS.

Please contact your telephone provider for advice.